Once an order is submitted, our fulfillment process begins with order review, preparation, and packaging.

During periods of unusually high order volume, major holidays, or seasonal sales, processing may require up to 5 business days.

Delivery speed depends on the destination, carrier network, customs processing where applicable, and the fulfillment location assigned to your order.

After your package is handed to the carrier, a shipment confirmation will normally be sent to the email address used during checkout.

• Your confirmation may include a carrier name and tracking number.
• Tracking records can require approximately 1–3 business days to display the first movement after a shipping label is issued.
• A temporary gap between tracking scans does not necessarily mean that the parcel has stopped moving.

International orders may be subject to customs review or import requirements imposed by the destination country.

Unless otherwise stated during checkout, international parcels may be shipped on a Delivered Duty Unpaid (DDU) basis.

• Customs duties, local taxes, brokerage charges, or import fees assessed after arrival are the customer's responsibility.
• Import regulations differ by country and may change without notice.
• Laverixa™ cannot control or guarantee the amount of time a parcel may spend in customs review.

Fulfillment may begin soon after an order is received. If you notice an incorrect address or would like to request a cancellation, contact us as soon as possible.

Please email service@laverixa.com within 12 hours of placing the order whenever possible.

• Include your order number and the email address used at checkout.
• Clearly state the change you are requesting.
• Once fulfillment or shipment has progressed beyond the point where changes can be made, we may no longer be able to alter or cancel the order.

If something goes wrong during transit, contact our team so we can review the situation and determine the appropriate next step.

For a damaged parcel or item, please provide clear photographs of the product, packaging, and shipping label when contacting customer service.

If the shipping carrier officially confirms that a parcel was lost in transit, our team will review the case and arrange an appropriate resolution in accordance with the applicable store policy.

Please review your delivery information carefully before submitting an order. Accurate recipient details help reduce avoidable carrier delays.

• Enter a complete and deliverable street address.
• Include apartment, suite, unit, or building information when applicable.
• Make sure the recipient name matches the information normally accepted at the delivery location.
• Monitor tracking updates once the parcel has shipped.