You may request a return within 30 days after receiving your order. A return request does not automatically mean that the item has been approved for return. Our team will first review the request and provide next-step instructions.

To qualify for a standard return, the product should generally:

• Be in the same general condition in which it was received.
• Be unused or show no signs of unnecessary wear or misuse.
• Include the original product packaging where applicable.
• Include accessories, manuals, cables, components, or other items originally supplied with the product.
• Be accompanied by valid order information or other proof of purchase.

Before mailing a product back, contact Laverixa™ Customer Care at:

service@laverixa.com

To help us review your request more efficiently, please include:

• Your order number.
• The email address used when placing the order.
• The name of the product you would like to return.
• A brief explanation of the reason for the return.
• Photos or supporting details if the item arrived damaged, defective, or different from what was ordered.

We recommend inspecting your order shortly after delivery. If you discover that the product is damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible.

When reporting an issue, please provide clear photographs where appropriate, including images of:

• The affected product.
• The exterior and interior packaging.
• The shipping label if the parcel itself was damaged.
• Any visible defect or incorrect component.

Our customer-care team will review the information and determine an appropriate resolution based on the circumstances.

Certain products or circumstances may fall outside our standard return process.

• Products damaged through misuse, neglect, accidents, or unauthorized modification.
• Items missing important accessories, parts, or components originally supplied with the product.
• Products returned in a materially different condition from how they were delivered.
• Customized or specially produced items where applicable.
• Gift cards or other non-physical store-credit products, where offered.
• Original shipping charges, unless otherwise required by applicable law or specifically approved by Laverixa™.

When you would prefer a different product, model, or version, the most efficient process is generally to complete the approved return for the original item and then place a separate order for the new product.

This approach allows the replacement purchase to move through checkout and fulfillment independently rather than waiting for an exchange shipment to be manually created.

Where required by applicable European Union consumer law, eligible customers may have the right to cancel certain distance purchases within 14 days without providing a reason.

Products returned under an applicable statutory cooling-off right should generally be:

• Returned in appropriate condition.
• Complete with supplied components and accessories.
• Returned with original packaging where reasonably possible.
• Supported by valid purchase information.

After an authorized return is received, the product may be reviewed before the refund is approved.

If the return is approved, the refund will be initiated to the original payment method used for the order.

Once Laverixa™ submits the refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed after you received confirmation that your refund was approved, please contact:

service@laverixa.com

All returns must first be reviewed and authorized by Laverixa™ Customer Care.

If a return is approved, our team will provide the applicable return instructions and, where offered for the specific case, a return shipping label.

Responsibility for return shipping costs may depend on the reason for the return.

• If the product is confirmed to have arrived damaged, defective, or incorrectly shipped, Laverixa™ may provide return instructions appropriate to the case.
• For eligible returns based on preference, compatibility, or other non-defect reasons, return shipping costs may be the customer's responsibility unless otherwise stated.
• Never send a parcel using a collect-on-delivery or unauthorized shipping method unless our team has specifically instructed you to do so.